HD Parts Associate

Responsibilities:

· Assist customers and mechanics with assessing and locating the correct parts for their need and application

· Processes orders from walk-in customers, over the phone and by electronic communication

· Ensure all required paperwork is accurately completed

· Handle returns, warranty or defective parts for Customers in accordance with Company and Supplier Policies. Collect and process necessary information and paper work.

· Establish and maintain good customer relations

· Help keep the store clean and organized

· Pick customer orders when required

· May be required to operate powered mobile equipment with applicable training.

Qualifications:

· High school diploma or the equivalent

· Exceptional customer service and communication skills (both written & verbal)

· Ability to read and comprehend instructions and information

· Basic computer skills (Windows, Explorer, Outlook – QuickBooks knowledge an asset)

· Knowledge and experience in Heavy Duty parts an asset

· Knowledge in Heavy Duty cataloguing and/or inventory management systems an asset

· Ability to learn in a fast-paced retail sales environment

· Must have reliable transportation

Physical Demands:

· Handling of stock items that may include lifting or carrying of items up to 60 lbs.

· Must wear appropriate personal protective equipment.

Experience:

· Previous experience in a Customer Service Sales role preferably in a Heavy-Duty parts or automotive environment.

· HD parts knowledge an asset.

Only applicants selected for an interview will be contacted